St. Louis Contact Center Executive Lunch and Learn @ The Capital Grille - Register online at http://bit.ly/2LYRlL0

Foundations to Launching a Customer Experience Strategy


Thursday Aug 23, 2018 from 11:30 to 13:30 (UTC -05:00)

When

Thursday Aug 23, 2018 from 11:30 to 13:30 (UTC -05:00)

Description

Register online at http://bit.ly/2LYRlL0
By 2020, industry experts predict customer experience will overtake price and product as the number one competitive differentiator.
Please join us for this invitation-only event on building strategies that will help you set up a foundation for success – for both your customers and your agents. Key takeaways include:

Expanding CX strategies that span the entire enterprise.Balancing the needs of customers, employees and the business to optimize efficiency, maximize revenue and satisfaction; all while capturing strategic insights.New ideas to eliminate the self-inflicted barriers, creative ways to connect the contact center with all departments and innovative ideas on leading in a front-line focused culture.

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