Description
Register online at http://bit.ly/2LYRlL0
By 2020, industry experts predict customer experience will overtake price and product as the number one competitive differentiator.
Please join us for this invitation-only event on building strategies that will help you set up a foundation for success – for both your customers and your agents. Key takeaways include:
Expanding CX strategies that span the entire enterprise.Balancing the needs of customers, employees and the business to optimize efficiency, maximize revenue and satisfaction; all while capturing strategic insights.New ideas to eliminate the self-inflicted barriers, creative ways to connect the contact center with all departments and innovative ideas on leading in a front-line focused culture.