This event ended on June 20, 2018 3:00 PM EDT

How to Empower Agents to Deliver an Effortless Customer Experience -

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Wednesday Jun 20, 2018 from 14:00 to 15:00 (UTC -04:00)


Wednesday Jun 20, 2018 from 14:00 to 15:00 (UTC -04:00)


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re your agents empowered to deliver outstanding service, or are they forced to navigate disjointed tools, and bound by policies or KPIs that ultimately result in frustrated customers? Agent empowerment is a critical component of the effortless customer experience, yet according to ICMI research, 74% of contact centers admit they prevent their agents from providing the best service possible. How can we change this? Join us on June 20th for an eye-opening discussion that will arm you with practical advice you can use to make positive changes in your contact center.

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