Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. How will your team achieve success in the year ahead? Join us for this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.
In this webinar, you will learn:
* What NICE inContact’s 2018 benchmark survey reveals about 2019 CX priorities
* What CX maturity means, and why it’s important
* How to assess your current state of CX maturity
* How to elevate your level of CX maturity