Description
Register online at: http://bit.ly/2K1nWhX
Executive Strategies for Omnichannel Success ; How-To Happy Hour.
Join fellow contact center executives at our Boston thought leadership panel discussion and enjoy extended networking immediately following at Post 390. You'll get valuable advice from industry experts, Mary Blair, Mass Mutual and Gretchen Green, TelNet Worldwide and exchange actionable strategies on how to propel your contact center with smart automation.
We'll talk about:
How to identify the right mix of social and mobile support
How you can propel your contact center into the future with Automation
Tips for coaching your agents to be "ambassadors of expectations"
Space is limited, so register now.
Join us and learn:
Transform exceptional CX into market share gains
Differentiate through CX and attract, retain and grow more customers
Engage and empower agents and create exceptional agent experience
Monitor and measure metrics and exceed customer, agent and business goals